Shipping Policy

These general conditions of purchase apply to the sale of all products on our website to consumers who can be ordered in Europe (Euro Currency). Clients of legal age (+18 years) You reserve the right to cancel a client's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.
PURCHASE LIMIT: It is not allowed to make purchases over € 3,000 (Amount allowed by each company according to criteria) for company security reasons.

PAYMENT METHOD: ​Purchases made can be paid for by different payment methods. We have the following payment methods:

  • Visa, Mastercard or Amercian express credit card.

  • Debit

Suppliers or issuers of means of payment may adopt anti-fraud measures that lead to the rejection of certain types of operations. The company is not responsible for the application of this type of security policies.

  1. PRICE: ​The prices of the products that appear detailed, do not include VAT (Value Added Tax), IGIC (General Indirect Canarian Tax), or IPSI (Tax on Production, Services and Import in Ceuta and Melilla), as appropriate, discounts, rebates can be applied ... The price can vary according to the VAT established by law.

    DELIVERY: The delivery time of the orders can vary between 7 days to 14 days, always with a maximum period of 30 working days. (According to the company's criteria)

    In the possible case of not receiving the product, you can contact us to proceed with the claim.

    - ​Standard shipping​: The customer must pay the transport costs for purchases of less than € 75 in the Peninsula and the Balearic Islands and € 90 in the Canary Islands, Ceuta and Melilla.

    - ​Shipping "express"​: the customer must request said shipment and pay the transport costs regardless of the amount of the purchase.

    -​In the case of shipments to Ceuta and Melilla, The client must also pay the customs and taxes expenses generated by the order. These expenses are paid at the time the order is received and in no case will they be included in the price paid for the products.

    -​In the case of shipments to the Canary Islands,​ The client must also pay the management expenses in the Customs that generates the order (€ 10) and the AEIM regardless of the amount of the order when appropriate. In addition, for orders with a RRP of more than € 250, the customer must pay the corresponding tax. These expenses are paid at the time the order is received and in no case will they be included in the price paid for the products.

    The product will be sent to the address indicated by the customer, provided that the customer is available at said address, if the customer is absent, the order can be deposited at the offices of the courier company, leaving an information note at his address.

-CUSTOMER SUPPORT: ​For any claim, doubt or suggestion you can contact us by calling 680923980Monday to Friday from 10:00 a.m. to 2:00 p.m. or by email info@winehass.com.

The Customer Service will attend and respond to your claim as soon as possible, and in any case within a maximum period of one month.

-​MODIFICATION OF THE GENERAL PURCHASE CONDITIONS.
The company reserves the right to modify these Conditions at any time

General Purchase. No modification will affect orders that are already in progress.

- ​OVERWHELMING FORCE​. Compliance by the company of all or part of its obligations will be suspended in the event of a fortuitous event or force majeure that prevents or delays compliance. They will be considered as such, in particular, without this list being limiting: war, riots, insurrection, social unrest, strikes of any nature and supply problems not attributable to the company. The company will inform the client of such a fortuitous event or force majeure within seven days after its occurrence. In the event that said suspension lasts beyond a period of fifteen days, the customer will then have the possibility of rescinating the order in progress and will then proceed to reimburse it under the conditions provided in point 6 of these General Conditions. shopping.

APPLICABLE LAW AND JURIDISCTION ​: These General Purchase Conditions are subject to Spanish legislation. Notwithstanding the foregoing, the non-resident consumer in Spain also enjoys the protection guaranteed by the mandatory provisions of the law of the country where they have their habitual residence. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the client's domicile.